01
Lead Management
Capture, organise and follow up with prospective weight-loss patients from WhatsApp, social media, website enquiries and manual referrals.
BODYLAB PATIENT ENGAGEMENT PLATFORM
Turn weight-loss enquiries into confirmed patients.
A central CRM for managing BodyLab leads, WhatsApp conversations, consultation bookings, follow-ups and patient conversions.
✓
Secure staff access✓
Centralised lead tracking✓
WhatsApp-enabled workflowBodyLab CRM
Lead Overview
Live
↗
New leads
48+14% this month✓
Consultations
3112 upcoming◎
Converted
2245.8% conversionLead pipeline
Active patient enquiriesNew Lead
48
Contacted
38
Consultation booked
31
Converted
22
↗
Conversion rate
45.8%1Central platform
5Pipeline stages
24/7Lead capture
100%Patient journey visibility
CRM FEATURES
Everything your team needs to manage the patient journey
BodyLab CRM brings lead capture, communication, appointments and follow-up activities into one organised platform.
02
WhatsApp Conversations
Manage patient conversations, send personalised replies and guide leads from their first enquiry to a confirmed consultation.
03
Consultation Bookings
Schedule GP weight-loss consultations, record appointment details and keep your team informed about upcoming bookings.
04
Patient Journey
Track every lead through New Lead, Contacted, Consultation Booked, Converted or Lost stages.
05
Team Activity
Record calls, notes, messages and follow-up actions so that every team member has a complete patient history.
06
Performance Dashboard
View leads, conversions, appointments and outstanding follow-ups from one central CRM dashboard.
SIMPLE PATIENT WORKFLOW
From first enquiry to treatment programme
Give your team a clear process for responding to leads and supporting patients through each stage of their BodyLab journey.
Open the CRM→1
Lead captured
A prospective patient contacts BodyLab through WhatsApp, social media, email, phone or the website.
2
Lead assessed
The team confirms the patient's goals, preferred service and readiness to book a consultation.
3
Consultation booked
A GP weight-loss consultation is scheduled and the patient receives the necessary booking information.
4
Patient converted
The patient joins the BodyLab weight-loss programme and continues through the clinical care pathway.
B
BodyLab
Weight-Loss ProgrammePatient journeyActive
✓
Lead captured✓
Patient contacted3
Consultation booked4
Programme enrolmentBODYLAB SERVICES
Built for a doctor-supervised weight-loss service
The CRM supports the operational journey behind BodyLab's weight-loss consultations and GLP-1 treatment programme.
✓GP Weight-Loss Consultation
✓GLP-1 Treatment Programme
✓Appointment Management
✓WhatsApp Lead Follow-up
✓Patient Notes and Activity History
✓Conversion and Pipeline Reporting
◈
SECURE TEAM ACCESS
Patient information managed responsibly
BodyLab CRM is designed for authorised team members, with secure access, organised activity records and centralised patient communication.
✓Authorised staff access
✓Central patient records
✓Activity and follow-up history
BODYLAB CRM
Manage every weight-loss lead from one platform.
Sign in to view leads, conversations, appointments, patient notes and conversion activity.
Staff login→